Services · 05

Maintenance & Scaling

Long-term support after launch — fixes, performance, security, and growth on a fixed cadence.

Software does not stop after launch. Dependencies need patches, performance regresses as data grows, infrastructure costs drift, and customers need new features. Maintenance & Scaling is the work that keeps a healthy product healthy and turns a launched MVP into a long-running business.

We pick up products we built and products we did not. Engagements run on a fixed monthly cadence with a defined SLA — for fixes, dependency updates, performance work, security patches, infrastructure tuning, and a budget for new feature work each month.

The goal is predictable spend and a product that gets faster, safer, and more capable over time instead of slowly decaying.

What's included

Bug fix SLA on critical and standard severities
Dependency and security patching
Performance monitoring and tuning
Infrastructure cost review
Security patches and CVE response
Feature enhancement budget each month
Architecture review and refactor planning
On-call coverage (optional)

Outcomes

Reliable software operations with measured uptime
Faster response times and lower cloud bills
Reduced downtime and incident frequency
A scalable growth path with documented capacity headroom
Predictable monthly spend instead of surprise rewrites

Who it's for

Companies whose original development partner has moved on
Founders post-launch who do not yet need a full engineering team
Internal teams that need senior backup for hard work
Owners of legacy apps who want a maintainable forward path

Typical use cases

Post-launch support for a custom web app we built
Picking up a legacy app another team left behind
Performance tuning a slow SaaS platform
Cloud cost review and reduction
Security audit and remediation
Scheduled feature growth on a monthly cadence

Deliverables

Monthly status and metrics report
Bug fix and patch deployments
Performance and cost review
Security patching cadence
Feature work delivered against the monthly budget
Incident postmortems where applicable

Frequently asked

Do you maintain software you did not build?

Yes. About half of our maintenance work is on inherited codebases. We start with an audit — code, dependencies, infrastructure, security — and produce a prioritized plan before signing the retainer.

What is your response time for critical bugs?

Critical-severity bugs (production down, security exposure) get same-business-day response. Standard bugs are batched into weekly releases unless you contract a faster SLA.

Can we use the retainer for new features, not just fixes?

Yes. Every monthly retainer includes a feature-work budget alongside maintenance hours. You can rebalance month-to-month.

Is there a minimum commitment?

Three months minimum, then month-to-month with 30 days notice. We are explicit about this so you are not locked in if the relationship is not working.